ElevenLabs Blog · John Durovsik · 4 小时前模型评分48
Angle Health 用 ElevenAgents 试点：90% 医疗机构来电无需转人工
Angle Health’s ElevenAgents pilot handles 90% of provider calls without a transfer
导读
Angle Health 试点基于 ElevenAgents 的语音智能体，端到端解决超 90% 的医疗机构来电，每天为团队省回近 9,000 分钟。这些智能体支持 8 种语言，可核验来电者身份、调取理赔与福利数据并提交事先授权申请，实现 24/7 接听。该试点仅覆盖部分医疗机构服务流程，Angle Health 计划将其扩展到商业、经纪和客户管理业务。
分类置信度
高
- 官方或准官方来源，且无冲突类别。
- 正文、可信日期、主分类和证据摘录完整。
来源级别：官方一手
应用领域：医疗与生命科学
事件类型：业务采用
证据摘录
- “During the pilot, ElevenAgents handled about 80% of Angle Health’s total provider call volume, and more than 90% of them were resolved end to end without transferring to a person.”
- “The pilot covers select provider-service workflows.”
- “Angle Health deploys voice agents only under a business associate agreement (BAA) and with HIPAA safeguards, including ElevenLabs’ Zero Retention Mode .”
- “Angle Health now plans to expand the pilot.”
来源：ElevenLabs Blog · elevenlabs.io